Day 1: Sarajevo Airport – Transfer to Sarajevo (Bosnia & Herzegovina) (6km – 20min)
Meet and greet the group at Sarajevo International Airport. Transfer to the hotel only 15min.(Please let us know your flight details in order to organize the first and the last day)Sarajevo, capital and cultural center of Bosnia and Herzegovina is one of the most oriental and culturally diverse cities in Europe, and had spent over 300 years under Turkish rule until the Austro-Hungarians arrived in the late nineteenth century. The empire collapsed 50 years later when Archduke Ferdinand was assassinated here, hastening the outbreak of the First World War. The late twentieth century saw Sarajevo host the Winter Olympics in 1984, and the most important event is the long siege of the city during the recent conflict. Panoramic walk to see the best of Sarajevo, we’re first going through all the sights of the city’s Ottoman Old Town. From there, it’s about digging into Sarajevo’s tragic history, but also finding the city’s most curious and beautiful spots along the way. Dating from the Middle Ages, the streets of this marketplace have long been a place for craftsmen to trade their wares. You’ll find stores selling metalwork, jewelry, and clothes, among the restaurants and cafes that also call the bazaar home. Perhaps the most impressive landmark found within Sarajevo’s Old Town is the Gazi Husrev-beg Mosque, built in 1532. Off along the outside of the Bezistan Covered Market, you’ll find the open air ruins of the Tašlihan, an Ottoman caravanserai from the 16th century, although only foundations of the building now remain. However, the spot that most travelers to Sarajevo make sure they visit is the Latin Bridge, where the Austrian Archduke Franz Ferdinand was assassinated in 1914, starting the events that would spark the First World War.
Dinner and overnight in Sarajevo
Day 2: Sarajevo
Today we’ll learn more about the war of Sarajevo. A journey into the tunnel of Sarajevo, a 700 meter underground track which, for the inhabitants of the Bosnian capital, meant the difference between life and death. For the people of Sarajevo “the tunnel” is the symbol of courage and survival. For the Serbs of Bosnia Herzegovina it's the place where Serbs were killed and tortured. The museum displays weaponry and ephemera from the war and allows us to explore a short distance into the tunnel. The war may be over, but the Sarajevo War Tunnel Museum makes sure that no one will forget the unstoppable determination and resourcefulness of Sarajevo’s citizens. Free afternoon in Sarajevo
Dinner and overnight in Sarajevo
Day 03: Sarajevo – Mostar – Split (Croatia) (275km – 5h30min)
Today after breakfast, our drive to Mostar, passing along the Neretva River will be just stunning. Lots of sights to see and places to stop. The road snakes through a few tunnels and along very picturesque gorges. Little villages dot the way and there are quite a few places to stop for refreshments. Once in the town, take some time to explore, perhaps admiring the famous arched bridge and visiting the Old Bazaar alongside historical mosques and the Turkish House. Mostar has a charm like nowhere else. It's a very compact little town and the Mostar Bridge is the main attraction, listed under UNESCO Heritage, but it has that something special that can't be listed in 'attractions' or 'sights'. It is great to have some free time to just stroll around, do some shopping, and watch the bridge jumpers. After traditional lunch in a local restaurant, continue our drive approximately for 3.5hrs to Split
Dinner and overnight in Split
Day 04: Split – Plitvice National Park (250km – 3h30min)
After breakfast, we start the visit of one of the Adriatic's most vibrant port cities, stunningly located between mountains and seaThe story of amazing Split dates back to ancient Roman times. Split most famous feature is its Diocletian’s Palace consider to be most spectacular. Built towards the end of the 3rd century AD, is the most significant Roman site in Croatia. Originally created for the Emperor, the old city of Split was constructed for his retirement. The inner workings of the old city are intricate — filled with narrow cobblestone streets and high arches — and despite their age, are well intact. The hyper-center of the old town is Peristil Square, which was originally used for celebrations to honor Diocletian as the living son of Jupiter. Historical Complex of Split with the Palace of Diocletian are listed under UNESCO World Heritage Sites. Wander around by your own until our departure to Plitvice National Park.
Dinner and overnight in Plitvice
Day 05: Plitvice National Park – Zagreb (150km – 2h30min)
After breakfast, we start the walking and a boat tour and through unique harmony of natural beauty of Plitvice National Park, a UNESCO World Heritage Site in Croatia. Embraced by high wooded mountains, one beneath another lie sixteen beautiful lakes of crystal blue-green water. Connected to each other by a series of foaming cascades and thundering waterfalls, the lakes are fed by many rivers and streams, resembling a pearl, all embraced in a magic greenery of the forests and meadows. Over the millennia, waters of these lakes have dissolved the limestone rock and carved out the valley in which they now lie. Each of the four seasons has its own little story of different colors, sounds, patter of the waterfalls, odors and quietness - life in a word. After a delicious lunch, we’ll drive to Zagreb for 2 hours.
Dinner and overnight in Zagreb
Day 06: Zagreb
Zagreb has grown out of the two mediaeval settlements, Kaptol and Gradec that for centuries developed on neighboring hills. The 20th century brought the Secession style to its public buildings, parks and fountains, emanating the lofty spirit of the Austro-Hungarian Empire. Take a stroll through its Tkalčićeva Street with numerous galleries; visit its colorful open-air market, coffee houses, fine restaurants and parks…The highlights of the sightseeing tour will include the fortified, mediaeval Upper Town, St. Mark's Church with its multicolored tile roof, the baroque church of St. Catherine, St. Stephen's Cathedral, and the Parliament with the Government Palace. In the Lower City, stretching around the main square with statue of Ban Jelačić, we will see the 19th century National Theater, Museum of Arts & Crafts, the University, and beautiful Zrinjevac Park with numerous elaborate Secession (Art Nouveau) buildings. Afternoon free by your own.
Dinner and overnight in Zagreb
Day 07: Zagreb – Postojna Cave – Ljubljana (250km – 4hrs)
Breakfast at the hotel and depart to Postojna Cave, a beautiful underworld experience. Upon arrival, time for some refreshments and start the tour for 1.5h, with the train on a 4 kilometer long journey into the underground world, which offers a unique experience. The train will first take you through two tunnels, after which the tunnels will repeatedly extend, where you will be able to see a number of underground halls. At this point of the tour you will see the famous concert hall. While driving on the train you will also see some beautiful cave formations, including the famous Curtain. The first part of a cave tour ends. When the train journey ends in the Hall of pillars, you will explore the rest of the cave by foot. Cave guides will then take you to the Velika Gora cavern, from where you will get an exceptional view on the Magic Garden, Russian tunnel and on the area of Lepe Jame. Then, you will then cross the Russian bridge and enter the Lepe Jame area, where you will get to see Brilijant, the famous dripstone pillar. From here, the tour trail extends, and you will soon arrive to the pool, where the Olm, human fish lives. From here you will go down the hill to the train platform, from where the train takes you back to the surface. Lunch at a local restaurant and continue the jorney to Ljubljana.
Dinner and overnight in Ljubljana
Day 08: Ljubljana – Bled – Ljubljana (100km – 2hrs)
Have breakfast then drive through the countryside for Bled (1 hour). This Alpine lake with the only island in Slovenia, has attracted visitors for centuries with its natural beauty. Catch a ride on a traditional wooden pletna boat and float across the lake to Bled Island. After landing, we’ll climb 99 stone steps to reach the Assumption of Mary Church. Enjoy time to independently explore the Church. When we return from the island, make our way to Bled Castle and visit the museum. Enjoy the views of the lake and snap pictures from the clifftop. Drive back to Ljubljana and start with the walking tour of the old town. Slovenia, wedged between Austria and Italy, has always been proud of its unique heritage. The capital, Ljubljana, is a perfect example of this blend of German, Mediterranean, and Slovenian culture. The old town is a blend of Baroque, Renaissance, and Art Nouveau buildings, watched over by a medieval castle. A visit will be paid to the picturesque Central open-air Market, Baroque Town Hall, the Triple Bridge, Robba's Fountain and the Parliament building. You cannot afford to miss the Dragon Bridge, which appears in the most recognizable images of Ljubljana
Dinner and overnight in Ljubljana
Day 09: Ljubljana – Airport (30km – 1h)
Breakfast and check out of the hotel. Free time until your departure to the Airport.
Transfer to Airport
Actvities & Entraces Fee:
Visit UNESCO World Heritage Sites: Mostar Bridge, Diocletian Palace, Plitvice National Park
Discover historical & natural sites, towns, monuments and museums: Tunnel of Life; Old town of Sarajevo; Old town of Mostar;Postojna Cave; Bled Castle; Zagreb Castle and Old town of Ljubljana
Journey – ferry boat through the beautiful Plitvice Lakes
Testing of delicious food in each Balkan Country
OPTIONAL- Cable car – Ljubljana Castle; Zagreb
VAS HOLIDAYS operate and represents the following channels:
Materialin e plote ne gjuhen shqipe mund ta gjeni ketu - Termat dhe Kushtet e Perdorimit
1. Role of VAS HOLIDAYS
VAS HOLIDAYS acts primarily as an intermediary between the and third-party service providers (e.g., airlines, hotels, car rental companies, etc.), except in cases where it directly organizes Charters or Group Tours.
For bookings involving individual travel elements (e.g., flights, hotels, rental cars) or packages created and delivered by third-party providers, VAS HOLIDAYS serve solely as a mediator. In these cases, VAS HOLIDAYS is not a contractual party to the service agreement between the Customer and the service provider. Consequently, VAS HOLIDAYS is not liable for the performance, delivery, or quality of services provided by third-party suppliers.
Customers are advised to carefully review the terms and conditions of each third-party provider applicable to their specific bookings, including cancellation, refund, and change policies.
2. Confirmation and Travel Documents
2.1 Impossible Bookings
VAS HOLIDAYS' system does not automatically prevent bookings that may conflict, such as two flights to the same destination at overlapping times or a flight and activity tickets in different locations for the same timeframe. If such bookings are made, refunds will not be provided, and the booking will remain subject to the terms and conditions of the respective suppliers.
2.2 Customer Responsibility for Legal and Travel Requirements
It is the Customer’s sole responsibility to:
VAS HOLIDAYS and its suppliers are not responsible for providing guidance on such requirements or guaranteeing the Customer’s ability to meet them. Failure to comply may result in the service being denied without the right to a refund.
2.3 Electronic Confirmation
Confirmation of reservations is provided electronically. In cases where vouchers or other travel documents cannot be immediately issued due to technical updates or supplier requirements, they will be sent to the Customer via email or other appropriate means.
2.4 Visas and Entry Requirements
Customers are responsible for contacting the relevant embassies or authorities to obtain accurate and up-to-date information on visa, passport, and entry requirements for their destinations. Failure to secure the required documentation is not the responsibility of VAS HOLIDAYS, and no compensation will be provided in such cases.
3. Data Protection Under Albanian Law
VAS HOLIDAYS ensure the protection of personal data in full compliance with the provisions of Law No. 9887, dated 10 March 2008, “On the Protection of Personal Data,” as amended. In accordance with Article 27 of the law, VAS HOLIDAYS implement appropriate technical and organizational measures to safeguard personal data from accidental or unlawful destruction, unauthorized access, or other forms of unlawful processing. Users bear the responsibility to maintain the confidentiality of their login credentials, including email addresses and passwords. Any failure to secure these credentials that results in unauthorized access is not the liability of VAS HOLIDAYS.
While VAS HOLIDAYS make all reasonable efforts to ensure the security of its website and systems, it cannot guarantee that the website is free from viruses or other harmful components. Users are strongly advised to take personal precautions, such as installing antivirus software and securing their internet connections, to mitigate such risks.
Personal data collected through our services is processed only for legitimate, specific, and explicitly stated purposes, as required by Article 6 of the law, and only with the prior consent of the user. VAS HOLIDAYS guarantee that personal data will be processed confidentially and used strictly for the purposes for which it was collected, as mandated by Article 28.
By utilizing our services, users confirm their understanding of an agreement with these terms, including their obligation to ensure compliance with all applicable data protection requirements. For further information, users may refer to Law No. 9887 or contact the Office of the Commissioner for the Right to Information and Data Protection in Albania.
4. PAYMENT
4.1 Service Fees
Credit and debit card companies impose processing fees for transactions made using their cards. Consequently, a non-refundable Service Fee ranging from 4% to 10% is applied to certain travel bookings, including but not limited to flights, flight and hotel packages, hotel bookings, dynamic packages, transfers, car rentals, activities, and group bookings. This Service Fee is included in the final price displayed to the Customer.
4.2 Payment Methods
4.3 Payment Deadlines and Non-Payment Consequences
4.4 Customer Responsibility
Customers are responsible for ensuring that payments are completed in accordance with the instructions provided by VAS HOLIDAYS. Failure to adhere to these instructions may result in delays, cancellation of bookings, or additional penalties, for which VAS HOLIDAYS bears no liability.
5. REFUND POLICY
5.1 General Refund Terms
If a refund is due to be processed by VAS HOLIDAYS under the applicable Terms and Conditions, the Service Fee (4%-10%) charged on the original booking will remain non-refundable in all cases. This fee covers administrative and payment processing costs that are incurred regardless of the booking outcome.
5.2 Refund Process for B2B Users
For users with Business-to-Business (B2B) accounts, any refunds approved by VAS HOLIDAYS will be credited exclusively as a Deposit in the user’s account. This Deposit can only be used for future bookings on the VAS HOLIDAYS platform and is non-transferable.
5.3 Refund Process for B2C Users
For users with Business-to-Consumer (B2C) accounts, refunds will be processed as follows:
5.4 Exchange Rate Variations
For bookings made in foreign currencies, any refund amount may vary due to fluctuations in currency exchange rates between the time of booking and the time of refund processing. VAS HOLIDAYS is not liable for any differences arising from such fluctuations.
5.5 Refund Eligibility and Limitations
Refunds are subject to the specific terms and conditions of the service provider (e.g., airline, hotel, or car rental company). Refund requests will only be processed once VAS HOLIDAYS has received confirmation from the service provider regarding the refund eligibility and amount.
6. DEFERRED BOOKINGS
6.1 Payment Limit Timeframe
If a Customer chooses the Deferred Payment option when making a reservation, the system will automatically generate a specific Payment Limit Timeframe. This timeframe will be displayed at the time of booking confirmation.
6.2 Booking Confirmation and Pending Payment
Once the reservation is confirmed, the booking status will show as Booking Confirmed, even if the payment status is pending. However, the reservation remains conditionally confirmed and subject to automated cancellation if the full payment is not received by the specified Payment Limit date and time.
6.3 Customer Responsibility
It is the Customer’s responsibility to ensure that the payment is completed within the Payment Limit Timeframe. Failure to comply with this requirement may result in the automatic cancellation of the booking, without further notice, and VAS HOLIDAYS shall bear no liability for such cancellation.
7. BOOKING STATUS
7.1 Accessing Booking Status
Customers can verify the status of their bookings directly in the Bookings section of their account or by reviewing the details provided on the booking voucher.
7.2 Confirmed Bookings
A booking is considered fully confirmed only if the system displays the status Booking Completed for all services included in the reservation.
7.3 Other Statuses and Actions Required
If the system displays any other status, such as Pending to be Confirmed, On Request, Not Booked, or any similar indication, it is the Customer's responsibility to immediately contact the VAS HOLIDAYS support team. The support team will review the status and provide the necessary updates or clarifications.
7.4 Customer Responsibility
Failure to verify or clarify the booking status in cases where it is not fully confirmed may result in the cancellation or non-fulfilment of the reservation. VAS HOLIDAYS assume no liability for any losses incurred due to delays in contacting support or failing to address unresolved booking statuses.
8. EXCEPTIONAL CIRCUMSTANCES
8.1 General Policy
VAS HOLIDAYS operate strictly within the scope of its standard Terms and Conditions. In cases of exceptional circumstances, such as health-related issues, bereavement, or other unpredictable events, VAS HOLIDAYS do not guarantee refunds, compensation, or modifications to bookings beyond what is provided under the applicable policies of the relevant third-party suppliers.
Force majeure events include, but are not limited to, natural disasters (e.g., earthquakes, floods, hurricanes), acts of terrorism, war, civil unrest, strikes, epidemics or pandemics, government-imposed restrictions, or other extraordinary circumstances that are unforeseeable, unavoidable, and beyond the reasonable control of VAS HOLIDAYS or its service providers.
In the event of a force majeure occurrence, VAS HOLIDAYS shall not be held liable for any failure to perform or delay in performing its contractual obligations. This includes, but is not limited to, the inability to provide travel services, refunds, or amendments, where such failure or delay arises directly from the force majeure event.
The Customer must notify VAS HOLIDAYS promptly in the event they are unable to fulfil their contractual obligations due to force majeure. Failure to provide timely notification may limit the remedies available under this clause.
Where possible, VAS HOLIDAYS will endeavour to assist the Customer in rescheduling travel services affected by force majeure or provide alternative solutions. Any such changes or cancellations will be subject to the terms and conditions of the individual suppliers. Refunds, if applicable, will be processed according to the supplier’s policies, and VAS HOLIDAYS cannot guarantee full or partial refunds in these circumstances.
VAS HOLIDAYS shall not be liable for any indirect or consequential losses, additional expenses, or damages incurred as a result of force majeure events. Customers are advised to address claims for compensation directly with the respective service providers (e.g., airlines, hotels)
VAS HOLIDAYS strongly advise Customers to obtain comprehensive travel insurance that includes coverage for cancellations, delays, and other disruptions caused by force majeure events.
8.2 Support for Exceptional Requests
Customers facing exceptional circumstances may contact VAS HOLIDAYS support to facilitate communication with third-party providers. While VAS HOLIDAYS cannot directly authorize refunds or modifications in such cases, it will endeavour to assist the Customer in accordance with the supplier's policies and authorizations.
8.3 Loss of Personal Belongings
VAS HOLIDAYS is not responsible for incidents involving the loss of personal belongings, delayed or missing baggage, or similar issues. Customers must report such incidents immediately to the local authorities or the responsible service provider (e.g., airline or hotel) for resolution.
9. PRODUCTS
9.1 Flights
(a) Fare Rules and Ticket Conditions
Each flight ticket is governed by fare-specific rules established by the airline. These rules may include conditions such as non-cancellability, non-refundability, and other restrictions on itinerary changes or refunds. Customers are responsible for reviewing the applicable Flight Rules for their ticket before completing the booking.
(b) Change or Cancellation Requests
If you need to modify or cancel your travel plans, you must notify VAS HOLIDAYS promptly. Please note the following:
(c) Fees and Refunds
(d) Airline Authorizations for Refunds
Tickets eligible for refund or cancellation must often be submitted to the airline for authorization. This may extend the refund processing time. VAS HOLIDAYS will notify you of the estimated turnaround period when acknowledging your request. Please note:
(e) Name and Documentation Accuracy
(f) Check-In and Segment Rules
9.2 Hotels
(a) Cancellation and Amendment Policies
(b) Supplier-Initiated Changes or Cancellations
(c) Star Ratings and Hotel Information
(d) On-Spot Issues and Complaints
(e) Additional Charges and Nationality Restrictions
(f) Group Bookings
9.3 Transfer Services
(a) Compliance with Instructions
(b) Unforeseen Changes or Delays
(c) Changes or Cancellations by the Customer
(d) Traveling with Children
(e) Responsibility and Liabilities
9.4 Activities
(a) Compliance with Instructions
(b) Unforeseen Changes or Delays
(c) Changes or Cancellations by the Customer
(d) Supplier-Initiated Changes or Cancellations
(e) Responsibility and Liabilities
9.5 Car Rental
(a) Compliance with Policies
(b) Driver Restrictions
(c) Changes or Cancellations by the Customer
(d) Traveling with Children
(e) Responsibility and Liabilities
9.6 Dynamic Packages (Multidestinations; Transport + Hotel, or Any Other Combined Services)
(a) Independent Services within Dynamic Packages
(b) Unforeseen Changes to Services
(c) Change or Cancellation Requests by the Customer
(d) Customer Responsibility
9.7 Groups
(a) Group Booking Status
(b) Confirmation of Group Bookings
(c) Changes or Cancellations by the Customer
(d) Responsibility and Liabilities
9.8 Charters
(a) Charter Booking Status
(b) Confirmation and Applicable Policies
(c) Payment Methods and Deadlines
(d) Changes or Cancellations by the Customer
(e) Responsibility and Liabilities
9.9 AI Trips
(a) Purpose and Functionality
(b) User Responsibility
(c) Limitation of Liability
9.10 Ideas
(a) Marketing Purpose
(b) User Responsibility
(c) Saved Ideas
(d) Limitation of Liability
Cancellation and Amendment Policies
Flights
- Cancellation terms vary by airline and fare type.
- Non-refundable fares cannot be canceled.
- Amendments (e.g., date or passenger name changes) subject to airline rules.
- Amendment fees may include airline charges and VAS HOLIDAYS processing fees.
- Airline cancellation fees apply.
- Refunds depend on fare type (non-refundable or partially refundable).
- Refunds (if applicable) may be impacted by currency exchange rate variations.
Hotels
- Cancellation policies are determined by the hotel.
- Policies are outlined in the confirmation email.
- Last-minute cancellations may incur higher penalties.
- Amendments (e.g., date changes) are subject to hotel approval and availability.
- Hotel-specific fees may apply.
- Refunds are processed based on the hotel's policy.
Charters
- 30% prepayment is non-refundable.
- Full payment is required 21 days prior to departure.
- No refunds for cancellations after final payment.
- Amendments are not guaranteed and subject to supplier approval.
- Non-refundable prepayment.
- Refunds depend on supplier-specific policies.
Dynamic Packages
- Each component (flight, hotel, etc.) follows its own cancellation policy.
- Amendments to individual components are subject to their specific policies and supplier approval.
- Refunds for individual components are processed based on supplier-specific policies.
Groups
- Group cancellation policies are defined during the booking process.
- Amendments for group bookings require supplier approval and may incur additional charges.
- Refunds (if any) are subject to supplier-specific policies.
Transfers
- Cancellations must comply with supplier-specific timelines.
- Amendments are subject to supplier approval and availability.
- Refunds for cancellations depend on the transfer supplier’s policy.
Activities
- Cancellations may be subject to supplier-imposed deadlines and penalties.
- Amendments (e.g., change of date) are subject to supplier policies.
- Refunds depend on the supplier's policy and availability.
Car Rentals
- Cancellations are subject to the rental company’s terms.
- Amendments (e.g., driver details or rental dates) may incur additional charges from the supplier.
- Refunds for cancellations are processed as per the rental company’s terms.
10. Customer Service
(a) Office Hours and Contact Details
(b) Emergency Line
(c) Guidelines for Using the Emergency Line
(d) Limitations of Assistance
11. Governing Law and Dispute Resolution
(a) Governing Law
(b) Competent Court
(c) Amicable Resolution